How it works

A real conversation — only without the risk.

From the briefing to the evaluation, one run takes just a few minutes. Here's how it feels.

The flow

Six steps, one fluid conversation.

Choose a scenario
From the released set, the learner picks a scenario — e.g. "A complaint at reception after 11 pm".
Read the briefing
The situation, your role and what the other person really needs are explained concisely. Optionally as a training handout (PDF).
Speak — push-to-talk
The AI role opens with voice. The learner answers out loud; the transcript runs along live.
The AI reacts emotionally
Graded, not binary: with good conversation skills the other person opens up; with mistakes it visibly escalates.
Follow the mood live
A track from 0 (upset) to 100 (reconciled) shows in real time where the conversation is heading.
Scored feedback
After the conversation ends: overall score, mood curve and criteria with concrete pointers.

In action

See what a conversation feels like.

A short product video shows a complete run — from choosing the scenario to the evaluation.

Inside the product

This is what an evaluation looks like.

Sample data — the content follows the real conversation.

Transcript · A complaint at reception

AI · Guest
I've been standing here for twenty minutes — and my room has no working heating. In this weather!
Employee
I'm truly sorry you had to wait. I'll take care of it right away. May I have your name and room number?
AI · Guest
Schmidt, room 412. I just want to sleep now.
Employee
Completely understandable. I'll give you a heated room one floor up, ready to move into right now. We'll bring your luggage along.

Overall score

84/ 100

Strongly de-escalated, friendly tone held throughout.

Mood track

StartEnd

Criteria

Show empathy92/100
Offer a concrete solution88/100
Acknowledge their time71/100
Defuse escalation early58/100

Guided practice, visible progress.

Two features that extend rederaum from a single practice conversation into continuous skill development.

Progress tracking across scenarios & users

Training progress becomes measurable: per employee, per scenario, over time. Instead of "attended", coaches and managers see where someone has genuinely improved — and where practice is still missing.

  • Score development per scenario over several attempts
  • Comparison at team and individual level — fair, same starting point
  • Weakest criteria automatically highlighted

Preview · Progress "A complaint at reception"

52/100 64/100 71/100 84/100 91/100

Five attempts, one learning curve — illustrative.

Preview · Coaching during the conversation

AI · Relative
How could this happen? You were supposed to be looking after my mother!
TipFeelings first, facts second. Name the daughter's worry before you explain what happened.
Employee
I can hear how much this frightened you. Let's go through together what happened and what we'll do now.

Conversation training with interactive tips

A discreet hint at the right moment: rederaum spots typical pitfalls and surfaces coaching tips directly within the conversation. So learning happens in the moment — not only in the evaluation.

  • Context-sensitive hints instead of rigid checklists
  • Optionally shown or hidden — including for free runs
  • Targeted practice on the weakest criteria

For coaches & managers

More practising, less marking.

rederaum takes over the repetition and the fair assessment. Practice happens outside lesson and shift time — so the valuable time together is reserved for what only people can do.

Book a demo

No marking workload

Every conversation is assessed automatically and against the same criteria.

Practice around the clock

Not trapped in the timetable — learners practise whenever it suits.

Same starting point

Everyone starts in the same scenario — progress becomes comparable.

Best experienced first-hand.

In 30 minutes we'll show you the whole flow — on your scenarios.

Book a demo View scenarios